Brighthouse financial for term life insurance?

What makes Brighthouse Financial a reputable provider of term life insurance? Though there are a few things that raise the rates I am receiving from other providers, right now, this is the provider that offers me the greatest deals.

I’ve had Brighthouse Financial for my term life insurance, and I can say they’re pretty solid. They offer great deals and, from my experience, their customer service is on point.

I would give a life insurance agent a full-time call. The life agent will have a better notion of which company to place you with and how much coverage you need, the term, endorsements, etc., unless you’re in perfect health, have a clean driving record, don’t take medications, etc.

It’s rarely the greatest choice to DIY insurance.

I have been wondering if I should purchase a policy from them but I’m worried because I’ve seen a lot of bad reviews about their customer service on different websites. There are tons of complaints, and I’m not sure how much I should let that affect my decision. As their client, what has been your experience with them. Why do you think they have very worrying reviews online?