How do I cancel my American Income Life Insurance policy?

Seeking Advice
1

Hi everyone,

I’ve been trying to cancel my life insurance with American Income Life (AIL), but it’s been a nightmare. They call me constantly to review my policy and try to sell me stuff I don’t want. I’ve had enough and decided to cancel. Does anyone here work at AIL or know how to get this done? I’m stuck in an endless loop with them.

I called on 6/6/23 and was told they’d send me a cancellation letter to sign and return. Once they got it back, they’d send me a check for the cash value. Instead, I got a bill from them saying I need to pay because my auto payment was canceled. Weeks and months have passed, and I still haven’t received the cancellation letter. But I keep getting bills and non-payment notices. Every time I call, they say they’ll send another cancellation letter, but it never arrives.

What do I need to do to finally cancel this policy? They keep saying they’ll send the letter, but it never comes, while the bills and notices do.

TL;DR: Tried canceling my AIL policy, but they keep delaying by not sending the cancellation letter. How can I end my policy for good?

2 Likes
2

You could also send them a letter asking to cancel your policy. Make sure you add your policy number and that you want it cancelled relative to when you first called in. AIL should have a record of that interaction.

2 Likes
3

Forward the letter through certified mail. Make a call and threaten to involve the legal team.

5

Are you sure it really works?

6

To initiate the cancellation process, you should contact their customer service team directly or reach out via the contact details provided in your policy documents.

7

Hello, Donna. Find an IMO who offers reasonable compensation, has access to leads, receives daily training, and has access to people on Zoom/groups who can help you sell.